Company Information
Legal Details
EMERGENTESOMBRA LDA
NIPC (Tax ID): 517806843
Contact
Email:
[email protected]
Phone: +351 932686986
Registered Address: Rua José Gomes Ferreira 212 1.2, 4150-441, Porto, Portugal
Introduction
At Sellhub, operated by EMERGENTESOMBRA LDA, we prioritize the privacy of our users and are committed to safeguarding their personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our platform. By accessing or using Sellhub, you agree to the terms described in this policy.
Data Collection
We collect various types of personal data to provide, improve, and personalize our services. The data we collect includes the following:
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Account Information: Name, email address, phone number, and payment details provided during account registration or checkout.
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Transaction Data: Order history, payment details, and delivery addresses for processing purchases made through our platform.
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Usage Data: Information about how you interact with the platform, including page views, search queries, and navigation patterns.
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Device and Technical Data: IP addresses, browser types, device information, and operating systems for ensuring compatibility and improving performance.
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Communication Data: Content of messages, support requests, and reviews exchanged on the platform or with our support team.
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Third-Party Data: Information received from external services, such as payment processors or linked social media accounts.
Purpose of Data Processing
Your personal data is processed for the following purposes:
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To facilitate seamless transactions between buyers and sellers on the platform.
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To verify user accounts and ensure secure access to the platform.
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To enhance user experience through personalized features and recommendations.
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To process payments securely and maintain transaction records.
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To communicate important updates, service changes, or promotional offers with your consent.
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To prevent fraudulent activities, unauthorized access, or breaches of our terms.
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To comply with applicable legal obligations, including tax and regulatory requirements.
Data Sharing
We only share your personal data with third parties when necessary to fulfill our services, as outlined below:
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Sellers: Your delivery details and relevant transaction data are shared with sellers to fulfill your orders.
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Service Providers: Payment processors, delivery services, and IT infrastructure providers that support the functioning of our platform.
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Regulatory Authorities: To comply with legal obligations or respond to lawful requests from government or judicial bodies.
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With Your Consent: When you have explicitly agreed to share your information with third parties for specific purposes, such as external promotional offers.
Retention of Data
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Specifically:
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Transaction data is retained for the duration required by tax and financial regulations.
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Account-related data is retained for as long as your account remains active. Deleted accounts will have their data anonymized or securely removed unless otherwise required by law.
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Technical logs are typically retained for a short duration to ensure security and troubleshoot issues.
Your Rights
As a user of Sellhub, you have the following rights regarding your personal data:
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Access: Request a copy of the personal data we hold about you.
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Correction: Rectify inaccurate or incomplete data.
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Erasure: Request the deletion of your data, subject to legal retention obligations.
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Restriction: Limit the processing of your personal data under specific conditions.
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Portability: Obtain a copy of your data in a commonly used format for transfer to another service.
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Objection: Object to the processing of your data for purposes such as marketing.
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Withdrawal of Consent: If processing is based on your consent, you can withdraw it at any time without affecting prior processing.
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. Our measures include:
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Encryption of sensitive data during transmission and storage.
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Regular security audits and penetration testing.
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Strict access controls to limit internal access to personal data.
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Data redundancy to ensure availability in case of hardware failure.
Cookies Policy
Cookies are used on our platform to improve your browsing experience. They help us:
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Understand user behavior and preferences to personalize content.
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Improve site functionality and performance.
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Analyze traffic and usage statistics.
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Deliver targeted advertisements when applicable.
You can manage or disable cookies through your browser settings. Note that some functionalities may be limited if cookies are disabled.
Changes to the Privacy Policy
This policy may be updated periodically to reflect changes in legal requirements or our services. Significant updates will be communicated through the platform or via email.
